What is Virgin Indian hair and where does it come from?
Virgin Indian hair only comes from the temples in India, and its donated by millions of Hindu women due to their religious beliefs. Indian virgin remy is the highest quality hair that has not been processed in anyway whatsoever, and has all cuticles intact and aligned to prevent tangling and matting. When it comes to quality, it doesn’t get any better than our AUTHENTIC virgin Indian hair.
How much hair do I need for a full sew-in?
Based on customer feedback and expert advice from stylists, to achieve fullness we recommend two bundles for 14”-16”, 18”-26” we recommend three bundles, and for 28”-30” we recommend four bundles.
How do I take care of the hair?
We recommend washing the hair at least twice a week with a good hydrating shampoo and conditioner. It's very important to do this because the hair needs to be moisturized regularly to keep it from drying and tangling. We also recommend using a leave in conditioner. This will keep your hair looking and feeling healthy.
Can I cut the wefts?
If you or your stylist are going to cut the weft in anyway, we recommend sealing it from end to end before you cut it. When you cut the weft, you cut the stitching which can become loose and cause shedding if not sealed properly before cutting. We don't recommend cutting the weft, but if you do just make sure to seal it properly. CUTTING THE WEFTS WILL VOID ANY AND ALL WARRANTIES!!
What is your return/refund policy?
We have a no refund policy, but we don’t consider any sale final until our customers are happy. If you’re not happy with the hair you receive and want to make an exchange contact us within 48hrs via telephone and we’ll gladly exchange it for you. Hair has to be in original condition and completely unaltered to qualify for an exchange. If we feel the hair has been altered or tampered with, we hold the right to refuse any and all exchanges.
What do I do when I first receive the hair?
When you first receive the hair gently wash and condition it. After washing comb the hair removing any tangles, and let it air dry. Examine the quality after its dry for any issues such as tangling or shedding. You have one week to perform this quality check once the hair is delivered. If you notice any problems with the hair once its air dried please contact us immediately, and we will gladly exchange it for you. If the hair is cut, colored, or installed we cannot make an exchange. Ladies please get this hair installed by a professional to get the best results.
How do you ship and process orders?
All orders are processed and shipped within 48 hours of payment confirmation. We provide FREE SHIPPING through USPS and tracking information for all U.S. orders. You typically get your package in 3-5 business days once your order has shipped. Faster shipping options are also available. We are not responsible for any delay in shipping caused by USPS, holidays, or bad weather. If we don’t have your order in stock, we’ll contact you immediately to make other arrangements or you can choose to have your order refunded. This is the only scenario where we process refunds.